Frequently Asked Questions

I submitted my order but didn’t receive a confirmation. What should I do?

Please check your spam or promotions folder, as confirmation emails may be filtered. If you still cannot locate it, contact our support team at support@makeuptest.co.

How long does shipping take?

Orders are processed and shipped within 24–48 hours after payment confirmation (excluding weekends and holidays). Delivery times vary depending on your location.

How can I track my order?

Once your order is confirmed, you will receive a tracking number via email. Use the tracking link provided to monitor your shipment.

What is your refund and return policy?

All sales are final. We do not offer refunds or accept returns. Unauthorized chargebacks may result in further action.

Do you ship to PO boxes?

Yes, we can ship orders to PO Boxes.

Do you ship internationally?

Currently, makeuptest.co primarily ships within the United States. Shipping availability may change in the future.

Is a signature required upon delivery?

A signature may be required for orders above a certain value to ensure secure delivery.

Can I modify my order after placing it?

If your order has not yet shipped, please contact support@makeuptest.co as soon as possible. Once shipped, changes cannot be made.

What payment methods do you accept?

We accept cryptocurrency, credit cards, and e-check payments.

Are your research products legal?

Yes. All products are legal for purchase as they are strictly intended for research purposes only and not for human or animal consumption.